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Warranty

This Limited Warranty, provided by Pergola living, covers defects in material and craftsmanship in new Pergola living products. This warranty is designed to extend to the original purchaser and is transferable to subsequent owners under the procedures specified herein. Coverage is applicable only to Pergola living products purchased from Pergola living or authorized Pergola living resellers. This warranty is governed by the limitations, exclusions, and conditions outlined in this Warranty Certificate.

Warranty Periods

  • Structural Elements: The components such as louvers, beams, gutters, and posts are covered by a warranty for a duration of ten (10) years following the installation date. This guarantee specifically addresses defects in materials or craftsmanship under conditions of standard usage and maintenance.
  • Electrostatic Powder Coating: The coating on the aluminium panels and all structural supports is guaranteed not to chip, peel, or blister for eight (8) years from the installation date under conditions of typical wear. This warranty from Pergola living  adheres to the restrictions or exclusions stipulated by the paint manufacturer’s own warranty and is valid under ordinary outdoor environmental conditions. Coverage is exclusively for defects in materials or craftsmanship with the expectation of normal usage and maintenance. However, in environments with high acidity, such as ports, seaside areas, or places with chemical vapours that can hasten the degradation of the powder coating, the warranty period is adjusted to 7 years.
  • Electrical Components:  All control units are covered under warranty for 2 years, motors for 5 years, and LED elements, cables, and lighting panels for 2 years from the date of installation. These warranties specifically address defects in materials or workmanship under conditions of standard use and service.
  • Fabric Components: Pergola living provides a 5-year warranty from the date of installation on all fabric elements. This warranty ensures coverage against defects in materials and craftsmanship, assuming the fabric is used and maintained under normal conditions.
  • Mechanical Parts: Pergola living offers a 5-year warranty from the date of installation on all mechanical and moving parts. This warranty covers defects in materials and craftsmanship, assuming the parts are used and maintained under normal conditions. The customer is responsible for scheduling Pergola living  inspections each year thereafter on an annual basis in order to maintain a valid warranty for mechanical parts. The first inspection is included in the Contract Price and will be performed free of charge. An annual service fee will apply for each subsequent inspection.

Warranty Exclusions

The Pergola living Warranty explicitly does not cover conditions, malfunctions, or damage that do not stem from defects in material or workmanship. This includes damage resulting from normal wear and tear, improper installation by client, inadequate maintenance, misuse, abuse, negligence, accidents, or alterations. Accessories, connected materials, and products, or related items not manufactured or supplied by Pergola living are also not covered under this warranty. Furthermore, the warranty does not protect against normal weathering, chalking, fading, or damage from corrosive atmospheres contaminated with chemical fumes or salt, including acts of God, natural disasters, explosions, or any other circumstances beyond Pergola living’s control. The warranty does not guarantee that the products will be weather-tight or that they can withstand aggressive environmental conditions, such as black streaking on beams and louvers. Owners are required to follow the Care and Cleaning Instructions provided to prevent warranty voidance. Additionally, in preparation for any named storm or weather event, louvers must be positioned to a 90-degree ‘open’ state, retractable roofs fully opened, and zip screens rolled up to mitigate excessive force on the structure. Failure to comply with these precautions may result in the voidance of the warranty. In the case of product discontinuation, Pergola living reserves the right to substitute the products with those of comparable functionality, quality, or price, ensuring our customers continue to receive the high standard of Pergola living excellence they expect.

Warranty Claim Process

To initiate a warranty claim for your Pergola living product, the claim must be reported to Pergola living within 30 days of identifying a potential defect. The customer’s warranty claim must include, at a minimum, a copy of the Sales Agreement and a detailed description of the defect or issue. It is essential that Pergola living is given a fair opportunity to review the claim before any repair work is initiated. Performing repairs without prior inspection by Pergola living may, at Pergola living’s discretion, void the warranty. Pergola living will provide the customer with a suitable solution within 30 days of its inspection. The solution will involve either a repair or providing a replacement part at no additional cost to the customer. Under no circumstances will Pergola living’s liability exceed the original purchase price of the product, including installation.

Care and Maintenance Instruction

Maintaining your Pergola living system is straightforward and ensures its longevity and beauty. To ensure your pergola remains in pristine condition, we recommend adhering to these care and cleaning guidelines:
  • Begin with a Gentle Rinse: A simple way to maintain your louvered roof is by using a garden hose coupled with a soft brush or cloth and clean water. Start from the top and gently rinse downwards. This approach should remove the majority of surface dirt and grime effectively.
  • Proceed to Manual Cleaning: If some dirt remains after rinsing, prepare a mild cleaning solution with warm water and a gentle detergent, like dish soap or a multi-surface cleaner. Employ a soft-bristled brush or a soft cloth to carefully clean the surface, working from the top down. After washing a section, rinse thoroughly before moving to the next. For persistent stains, consider the next step.
  • Addressing Mould and Mildew: Should you encounter mould or mildew stains, a mixture of one part bleach to four parts water can be used. Apply this solution directly to the stains.


It’s crucial to follow these cleaning steps to preserve the appearance and integrity of your pergola. We strongly advise against the use of abrasive cleaners, scrubbing compounds, or high-pressure washers, as these can damage the structure.

Please Avoid Using: Acids such as acetic, oxalic, or phosphoric in concentrations higher than 0.5%. Avoid all concentrations of hydrochloric and sulfuric acid. Highly alkaline or aqueous cleaning agents. By adhering to these simple care instructions, you can enjoy a clean and inviting outdoor space with your Pergola living system for years to come.

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